1. Introduction

Protecting the privacy and confidential information of our users has always been a top priority for Malvern Family Resource Centre. This policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code), the Personal Information Protection and Electronic Documents Act (PIPEDA) and all other applicable privacy legislation. The following outlines our policy and our commitment to the protection of your information.

2. Privacy Statement

This policy deals only with the personal information of the users and members of Malvern Family Resource Centre and its associated digital platforms. Personal information pertains to any information about an identifiable individual excluding business contact information and information that Malvern Family Resource Centre has received direct permission from the identified individual to share. The following statements explain how Malvern Family Resource Centre handles personal information. Malvern Family Resource Centre reserves the right to alter this policy and it may be updated periodically. Therefore, these changes may impact the use of personal information. As a result, please check for changes regularly.

3. Accountability

3.1. The Malvern Family Resource Centre is accountable for all personal information under its control. Any questions about how Malvern Family Resource Centre handles personal information should be directed to its Human Resources Department, whose contact information can be found on the website.

4. Purposes for Collection, Disclosure and Use of Personal Information

4.1. The purposes of the collection of personal information by the Malvern Family Resource Centre is disclosed before the time the information is collected. The Malvern Family Resource Centre collects personal information from its users for the following purposes:
4.1.1. To administer services from Malvern Family Resource Centre 
4.1.2. To contact users regarding requests and programmatic information 
4.1.3. For registration purposes for our events, meetings and webinars
4.1.4. For data collection and demographic mapping

4.2. The Malvern Family Resource Centre will not use the personal information provided for any other purposes other than those provided above without express permission from the information provider.
4.2.1. Malvern Family Resource Center utilizes external services for the creation of our webpages, only relevant information will be shared with external parties and information such as address, contact information. 
4.2.1.1. MFRC Utilizes external service providers for collection of payment. They comply with the federal standards set by the Canadian government for data collection regarding banking information. We utilize PayPal, Stripe, PaySafe and Keela to process payments. Please refer to their respective privacy policy regarding the collection and utilization of personal data.

4.3. Distribution:
4.3.1. Malvern Family Resource Centre does not disclose or sell personal information to external websites for the purposes of solicitation or spam. Any information you send us is strictly received and protected for internal use only.

5. Consent

5.1. The Malvern Family Resource Centre always seeks consent for all personal information that it collects, discloses and uses. This is done by providing information on its use of personal information prior to collection, or at the time of collection. The Malvern Family Resource Centre takes extra precautions when addressing the use of sensitive information, such as credit card information, and always seeks permission from the information provider before each use of the information.

5.2. If the information is given to the Malvern Family Resource Centre voluntarily, whether that be through the website, email or over the phone to one of its employees, that is considered to be consent to collection and to the use of that information under the company’s Privacy Policies.

6. Storage and Security

Your personal information is stored in secured locations and on servers subscribed by MFRC, at the offices of our service providers. Our partners take full responsibility to protect against the loss, misuse, and alteration of personal information under our control. Only authorized employees and suppliers have access to your personal information. MFRC retains your personal information only as long as necessary to fulfill the identified purposes or as otherwise required by law.

7. Cookies

7.1. Malvern Family Resource Centre, like other websites utilizes cookies to understand your preferences. Any advertisement you receive from MFRC is due to the use of this data and not from the disclosure of personal data.

7.2. These cookies do not collect personal details like your name or email. If you have concerns about the use of cookies by this or any other site please adjust your settings which can be found in the top corner of your browser window.

Contact Us

If you have any questions or concerns relating to this Privacy Policy, please contact us at mail@mfrc.org with the subject line “Privacy Policy.”

Effective Date: Last modified November 18, 2024